CX vs UX

Posted on 21.12.2010 by Henri Hämäläinen

I’ve been wondering about the terminology round UX. Here’s nice video to explain what they in Forrester thing about CX and UX. I’m going to start talk more about CX when I refer to more holistic view on user experience now on.

Thank to UX Magazine.

P.s. Thanks to guys in this thread to tell how to post Vimeo videos in WordPress.

About Henri Hämäläinen

Dad, blogger, IT-worker, sportsman, occasional photographer. Blogging about wide variety of subjects in English (www.henrihamalainen.com) and about sports and exercising in Finnish (kurheilua.blogspot.com) .
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