CX vs UX

I’ve been wondering about the terminology round UX. Here’s nice video to explain what they in Forrester thing about CX and UX. I’m going to start talk more about CX when I refer to more holistic view on user experience now on.

Thank to UX Magazine.

P.s. Thanks to guys in this thread to tell how to post Vimeo videos in WordPress.

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About Henri Hämäläinen

Dad, blogger, IT-worker, sportsman, occasional photographer. Blogging about wide variety of subjects in English (www.henrihamalainen.com) and about sports and exercising in Finnish (kurheilua.blogspot.com) .
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